About the role

We're looking for a number of motivated and detail-oriented individuals to join our team at Anglia Revenues Partnership (ARP). This is a fantastic opportunity to contribute to a high-performing, customer-focused service that plays a vital role in supporting our communities.

We welcome applications from people of all backgrounds, lived experiences and neurodivergent individuals. If you’re passionate about making a difference and want to work in a supportive and inclusive environment, where everyone can thrive, we’d love to hear from you.

What you’ll need

We’re looking for someone who brings energy, initiative, and a commitment to fairness and service. You don’t need to meet every requirement to apply—we value potential and a willingness to learn. Key strengths include:

* Team player and can work on own initiative

* Great communication skills – written and verbal

* Monitor client accounts to check payments received

* Excellent customer service skills

* Accurately update computer systems & records

* Keep up in a fast-paced partnership environment

* Liaise with other departments, Citizens Advice and Department for Work and Pensions

* Ability to work from home where necessary

* Could be required to travel to Thetford for training although a full programme of remote e-training is currently in place

* And above all enthusiasm!

We encourage you to review the full job description and person specification for more details.

Why join us?

We offer a supportive and flexible working environment with a range of benefits, including:

* a generous Local Government Pension Scheme

* flexible working options to support work-life balance

* agile working – a blend of office and home-based work

* access to a unique employee benefits package

* full training and ongoing support

* health and wellbeing initiatives

* a culture that values continuous learning and development

* career progression opportunities

* essential car user allowance (where applicable)

How to apply

If you’d like to have an informal conversation about the role, please contact Andrew Rose, Operations Manager Billing & Benefits at 01842 778028 or Andrew.Rose@angliarevenues.gov.uk

Please note, we are unable to accept CVs. Please click on the apply now button to be redirected to site to complete the application form.

Closing date 12/05/2026

Job Description - Council Tax Billing Officer - JD

Person Specification - Council Tax Billing Officer - PS